eSilentPARTNER is a professional services automation (PSA) platform that tries to be the single system of record for agencies and professional services firms. It combines project management, accounting, time tracking, CRM, media management, and business intelligence into one unified workflow. For firms that have struggled with disconnected tools and fragmented financial data, that promise is compelling.
The reality is more nuanced. eSilentPARTNER’s financial and accounting capabilities are genuinely strong, and long-tenured users (some with 15 to 20 years on the platform) speak highly of its depth. But the project management and collaboration features feel dated compared to modern, purpose-built tools. The interface has been a persistent pain point, and adoption can be a challenge for teams accustomed to sleeker alternatives. This is a product that rewards patience and commitment, particularly for firms that prioritize financial visibility over cutting-edge project management UX.
What Is eSilentPARTNER?
eSilentPARTNER is developed by The Médi Group, Ltd., a privately held software company founded in 1988 and headquartered in Oaks, Pennsylvania. The platform has evolved over more than three decades from traditional agency management software into a full-featured SaaS-based PSA solution. The vendor claims over 50,000 users across its customer base.
The product targets advertising agencies, PR firms, in-house creative services departments, media and publishing companies, management consulting firms, engineering and architectural firms, legal services organizations, and non-profits. It supports multi-company, multi-office, multi-lingual (English, French, Spanish), and multi-currency operations, making it viable for firms with international footprints or complex organizational structures.
eSilentPARTNER Key Features
Project Management with Multiple Methodologies
eSilentPARTNER supports three project management approaches: Waterfall (with Critical Path Methodology scheduling), Agile, and Kanban boards. Simple projects can use pre-formatted scheduling templates, while complex ones benefit from CPM with dependency tracking and Gantt chart visualization. Calendar views are also available. This flexibility is useful for agencies that handle both straightforward deliverables and multi-phase campaigns simultaneously.
That said, the project management interface does not match the polish of dedicated tools like Asana or Monday.com. Teams focused primarily on creative project management may find the experience clunky and unintuitive, particularly new users unfamiliar with the system.
Integrated Accounting and Financial Management
This is where eSilentPARTNER genuinely differentiates itself from most project management tools. The platform includes full accounting functionality: balance sheets, fixed asset management, bank and credit card integration, billing, invoicing, purchase order generation, and accounts payable/receivable. Financial statements can be generated by company, office, department, or consolidated.
The system produces up to 35 management income statements broken down by client, client contact, client division, account manager, job type, team, department, office, or company. Over 200 real-time project management and financial analysis reports are available, with additional reporting possible through Excel, Jasper Server, and other ODBC report generators. Profitability analysis is available across seven levels, and firms can rank clients and account executives by billings, income, gross income percentage, and changes over time.
Time and Expense Management
The time entry system restricts users to logging time only against jobs to which they are assigned, reducing errors and improving data accuracy. Weekly at-a-glance views make it easy to review time allocations, and automatic email reminders flag missing time entries. Multi-tiered rate card structures support complex billing arrangements where different staff levels, project types, or clients carry different rates.
Expense tracking is integrated into the same workflow, though some long-term users have noted that the expense reporting module could be more flexible.
Resource Management and Staffing Tools
eSilentPARTNER provides resource alignment tools including group staff projections and staff availability reports. Project managers can see who is available, allocate resources across projects, and track utilization rates. This is particularly valuable for agencies managing multiple concurrent client engagements where resource conflicts are common.
Dashboards and Business Intelligence
Role-based, customizable dashboards present real-time data through configurable widgets. Different stakeholders (executives, project managers, account managers, finance teams) can see metrics relevant to their roles. KPI monitoring, forecasting, budgeting, and analytics capabilities are built in, giving leadership a consolidated view of firm performance without exporting data to external BI tools.
Collaboration and Client/Vendor Portals
The platform includes job blogs organized by step and date for team communication, plus file-sharing tools designed to reduce effort duplication. The “eClient” portal gives clients visibility into work in progress, timelines, and estimates. The “eVendor” portal provides a similar interface for external vendors and freelancers. These portals are functional, though the collaboration features overall are not as fluid as dedicated team communication tools.
Media Management Module
A specialized module serves media, publishing, marketing, and broadcasting companies with tools for digital, broadcast, campaign, and printing workflows. This includes Strata API integration for media buying operations, traffic planning, and vendor/client portal integration. This is a niche capability that most general-purpose PM tools simply do not offer.
Mobile App
eSilentPARTNER offers a mobile app for iOS and Android with time entry, PTO requests, communications, digital asset sharing, receipt capture, resource scheduling, task management, and accounting access. The vendor has been expanding mobile capabilities, though earlier versions of the mobile experience drew criticism for being limited.
eSilentPARTNER Pricing and Plans
eSilentPARTNER does not publish specific pricing on its website. Prospective buyers must contact the sales team for a custom quote. The vendor offers two deployment and pricing models:
| Deployment | Pricing Structure | Best For | Support |
|---|---|---|---|
| SaaS / Cloud | Annual subscription (per-user pricing) | Small to mid-sized firms without dedicated IT staff | Included (live phone, web conferencing, email, online) |
| On-Premise | One-time “ePower License” fee + ongoing maintenance | Larger firms with in-house IT staff | Included with maintenance contract |
The SaaS version is hosted on Amazon Web Services (AWS), with AWS handling updates, security patches, and backups. Third-party review platforms list starting prices around $45 per user per month, which, if accurate, positions eSilentPARTNER below many competing PSA platforms. However, we recommend confirming current pricing directly with the vendor, as rates may vary based on user count, modules selected, and contract terms.
There is no free version of the software. A free trial has been referenced on multiple third-party platforms, though terms and current availability should be confirmed with The Médi Group. Free product demos are available upon request.
Integrations
eSilentPARTNER’s integration ecosystem is narrower than what you would find with more mainstream project management platforms. The confirmed integrations and connectivity options include:
- Strata API integration for media buying and planning workflows
- Bank and credit card integration for financial reconciliation
- SSO support via Okta, Microsoft Azure, and other identity providers
- ODBC connectivity for external reporting through Excel, Jasper Server, and other ODBC-compatible report generators
- SQL reporting access for custom data queries
The platform does not appear to offer a public API marketplace, Zapier/Make integration, or the broad third-party app ecosystem that tools like Asana, Monday.com, or Wrike provide. For firms that rely heavily on connecting dozens of SaaS tools, this could be a limitation. For firms that want a single, self-contained system, the lack of external integrations may matter less. We recommend contacting The Médi Group directly to discuss any specific integration requirements.
Customer Support
Customer support is a genuine bright spot for eSilentPARTNER. The Médi Group offers live telephone support, web conferencing, email support, and an online support portal. Support is available during business hours. The vendor pledges to resolve most customer support queries within an hour or less.
Training is available through multiple channels: documentation, live online sessions, and in-person training. Given the platform’s complexity and the learning curve involved in mastering its full feature set, this range of training options is important.
Support quality is consistently praised, even by users who are otherwise critical of the product. Descriptions of the support team as “responsive,” “professional,” “super reactive,” and “amazing” come up repeatedly. One French-speaking customer specifically highlighted the quality of multilingual support. This is notably better than the support experience many mid-market software buyers report with larger vendors.
Pros and Cons
eSilentPARTNER has clear strengths that make it valuable for the right organization, alongside persistent weaknesses that limit its appeal. Here is our assessment based on the platform’s current capabilities and real-world usage patterns.
Pros
- Deeply integrated accounting and financial management with up to 35 management income statements and 200+ real-time reports
- Excellent customer support with a pledge to resolve most queries within an hour and consistently positive feedback
- True all-in-one platform covering project management, accounting, CRM, time tracking, and media management in one system
- Multi-company, multi-office, multi-currency, and multi-lingual (English, French, Spanish) support for complex organizations
- Specialized media management module with Strata API integration for agencies and broadcasting companies
- Competitively priced relative to other PSA platforms in the market
Cons
- Dated user interface that lacks the polish and intuitiveness of modern project management tools, creating adoption challenges
- Project management and collaboration features are weaker than dedicated tools like Asana, Monday.com, or Jira
- Limited third-party integration ecosystem with no public API marketplace or Zapier/Make support
- Steep learning curve with reports of inconsistency in functionality between different modules
- Performance issues reported by some users, particularly when opening new projects (vendor attributes this to older desktop versions)
- Pricing not transparent; requires contacting sales for a quote
Who Should Use eSilentPARTNER?
Best fit: Advertising agencies, media companies, PR firms, and marketing services organizations with 20 to 200 employees that need unified project management and accounting in one system. If your firm currently juggles separate tools for time tracking, billing, project management, and financial reporting, and the disconnect between those systems is causing errors, delays, or poor profitability visibility, eSilentPARTNER addresses that pain directly.
It is also a strong fit for firms with multi-office, multi-currency, or multilingual requirements, and for media-focused companies that need Strata integration and specialized media management tools. Organizations that have been on the platform for years tend to be deeply invested in its financial reporting capabilities and find significant value in the depth of its accounting integration.
Not a good fit: Teams that prioritize modern, visually appealing project management UX. If your staff is accustomed to tools like Asana, Monday.com, or Jira, expect adoption resistance. eSilentPARTNER’s project management interface does not compete on design or intuitiveness with those platforms. Companies that need extensive third-party integrations with a large SaaS ecosystem will also find the platform limiting. Solo freelancers, very small teams (under 10 people), or organizations outside professional services should look elsewhere entirely.
eSilentPARTNER Alternatives
Accelo
Accelo is a PSA platform that competes directly with eSilentPARTNER in the professional services space but with a more modern interface and stronger automation capabilities. It handles project management, time tracking, billing, and CRM with a cleaner UX. However, Accelo’s accounting features are less comprehensive than eSilentPARTNER’s, and it lacks the specialized media management module. Choose Accelo if adoption and user experience are top priorities; stay with eSilentPARTNER if deep financial reporting is non-negotiable.
BigTime
BigTime focuses on time tracking, billing, and project management for professional services firms. It offers a more intuitive interface and better mobile experience, with strong integrations into QuickBooks and other accounting platforms. It does not, however, provide the built-in full accounting suite that eSilentPARTNER does. BigTime is a better choice for firms comfortable using a separate accounting system and wanting a smoother day-to-day experience for staff.
Unanet
Unanet targets government contractors and professional services firms with integrated project management, accounting, and resource planning. It offers deeper compliance features for firms working with government contracts and has a more modern interface than eSilentPARTNER. It is also more expensive and more complex to implement. Choose Unanet if you need government contract compliance or serve that vertical; eSilentPARTNER is more tailored to the creative agency market.
NetSuite OpenAir
Oracle’s NetSuite OpenAir is an enterprise-grade PSA solution with broad integrations, strong resource management, and the backing of Oracle’s ecosystem. It is significantly more expensive and complex than eSilentPARTNER, making it overkill for mid-sized agencies. But for larger firms (200+ employees) needing enterprise scalability and deep ERP integration, OpenAir is the more capable platform.
Productive
Productive is a newer PSA tool designed specifically for agencies, offering project management, resource planning, budgeting, time tracking, and invoicing in a modern, well-designed interface. It lacks the accounting depth and media management features of eSilentPARTNER but delivers a significantly better user experience. For agencies that want an all-in-one tool with a contemporary feel and are willing to keep their accounting in a separate system, Productive is worth evaluating.
Frequently Asked Questions
What types of businesses is eSilentPARTNER designed for?
eSilentPARTNER is built primarily for professional services firms, including advertising agencies, PR firms, media and publishing companies, in-house creative departments, management consulting firms, engineering/architectural firms, and non-profits. It is most commonly used by organizations with 20 to 200+ employees that need integrated project management and accounting.
Is eSilentPARTNER available as both cloud and on-premise software?
Yes. The SaaS/cloud version is hosted on Amazon Web Services and includes annual subscription pricing with support bundled in. The on-premise version uses a one-time license fee model and is popular with larger firms that have in-house IT teams. Both deployment options include customer support.
How much does eSilentPARTNER cost?
The vendor does not publish specific pricing on its website. Third-party review platforms list starting prices around $45 per user per month for the cloud version, though we recommend confirming current pricing directly with The Médi Group. On-premise licensing involves a one-time fee based on the number of designated licenses plus ongoing maintenance.
Does eSilentPARTNER offer a free trial?
Multiple sources indicate that eSilentPARTNER has offered a free trial, though current availability should be confirmed with the vendor. Free product demonstrations are available upon request by contacting the sales team.
What project management methodologies does eSilentPARTNER support?
The platform supports three approaches: Waterfall scheduling with Critical Path Methodology for complex projects, Kanban boards for agile workflows, and simplified scheduling templates for straightforward projects. Gantt charts and calendar views are available for visualization.
Does eSilentPARTNER have a mobile app?
Yes. eSilentPARTNER offers a mobile app for iOS and Android that supports time entry, PTO requests, team communications, digital asset sharing, receipt capture, resource scheduling, task management, and accounting functions.
What languages does eSilentPARTNER support?
The platform is available in English, Spanish, and French. It also supports multi-currency operations and Canadian VAT tax handling, making it suitable for firms operating in North America and internationally.
The Bottom Line
eSilentPARTNER is a product of contradictions. Its financial management and accounting capabilities are genuinely excellent for an agency-focused tool. The depth of profitability analysis, the range of management income statements, and the tight integration between project work and financial outcomes are things most project management tools simply cannot match. Customer support is consistently strong, and the platform’s longevity (35+ years) demonstrates real staying power in a volatile market.
But the user experience is a real problem. In a market where teams expect clean, intuitive interfaces, eSilentPARTNER’s dated UX creates adoption friction that can undermine the value of its feature depth. Some organizations have ended up using eSilentPARTNER only for billing and timesheets while turning to modern tools for actual project management and team collaboration. That is not a ringing endorsement of a product that bills itself as an all-in-one solution.
If your firm’s primary pain is financial visibility across projects and you are willing to invest in training and adoption, eSilentPARTNER delivers real value at a price point below many competitors. If your primary pain is team collaboration, creative workflow management, or modern project management UX, look at Productive, Accelo, or a combination of dedicated tools instead. The firms that thrive on eSilentPARTNER are the ones that lean into its financial strengths and accept its interface limitations as the cost of doing business.
