Software Reviews
In-depth, hands-on reviews to help you find the right software for your business.
1,306 reviews
Product:Vendor:Founded:Headquarters: TalkdeskTalkdesk2011San Francisco, CA Ownership:Customers:Deployment Model:Free Trial: Private1,800+CloudNo Talkdesk At A Glance Good: AI functionality that automates customer self-service, low-code IVR designer, ability for companies…
Good: 200-sheet single-pass duplexing document feeder, ability to scan to the cloud, strong security features. Bad: Not intended for offices with high-volume printing needs. Bottom…
Good: 200-sheet single-pass duplexing document feeder, ability to scan to the cloud, strong security features. Bad: Not intended for very small offices. Bottom Line: A…
Product:Vendor:Founded:Headquarters: Five9Five92001San Ramon, CA Ownership:Customers:Deployment Model:Free Trial: Public2,000+CloudNo Five9 At A Glance Good: Gamification feature to motivate agents, robust omnichannel capabilities, integration with most CRM…
Product:Vendor:Founded:Headquarters: Genesys CloudGenesys1990Daly City, CA Ownership:Customers:Deployment Model:Free Trial: Public11,000+CloudYes Genesys Cloud At A Glance Good: Customer self-service functionality, agents can manage their customer interactions in…
Product:Vendor:Founded:Headquarters: OneCloud IX Contact Ctr.Avaya2000Santa Clara, CA Ownership:Customers:Deployment Model:Free Trial: Public120,000+CloudNo OneCloud IX Contact Ctr. At A Glance Good: Scalable per-user pricing strategy, agents can…
Product:Vendor:Founded:Headquarters: RingCentralRingCentral2003Belmont, CA Ownership:Customers:Deployment Model:Free Trial: Public350,000CloudNo RingCentral At A Glance Good: Ability to communicate with customers in any channel, integrated collaboration tools, optional workforce…
Product:Vendor:Founded:Headquarters: MIE Trak Pro MIE Solutions Inc. 2007Orange County, CA Ownership:Customers:Deployment Model:Free Trial: Private450+Cloud, On-PremiseNo Download Comparison Guide MIE Trak Pro At A Glance Good:…
Good: 10.1" color customizable touchscreen, bizhub SECURE service, flexible paper handling. Bad: Not intended for small offices. Bottom Line: Three color MFPs from the Konica…
Good: 84,000-page black replacement ink capacity, versatile paper-handling, PCL and PostScript printing languages. Bad: Not intended for offices with high-volume printing needs; only available via…
