Omnichannel & channel-specific support

Intercom's AI agent that resolves customer chats and emails from your help content, priced per resolution and deployable on other helpdesks too.

• Answers from your help center, past conversations, and other approved content
• Works inside Intercom or on top of Zendesk and Salesforce
• Per-resolution pricing aligned to outcomes

AI built into the Zendesk suite: customer-facing AI agents, an agent copilot, and intelligent ticket triage.

• AI agents for customer-facing self-service across messaging and email
• Agent copilot that drafts replies and suggests next steps
• Intelligent triage with intent, language, and sentiment detection

Enterprise AI agent platform that automates customer conversations across chat, email, SMS, and voice in many languages.

• AI agent across chat, email, SMS, and voice channels
• No-code configuration, testing, and coaching tools for CX teams
• Broad multilingual support out of the box

Conversational AI agents for large consumer brands, covering chat and voice support with strong guardrails, founded by former Salesforce co-CEO Bret Taylor.

• Branded AI agents for chat and voice
• Policy-following behavior with configurable guardrails
• Action execution in backend systems like order management