FieldAware by GPS Insight is a field service management (FSM) platform built around one core idea: mobile-first workflows for technicians and dispatchers. The scheduling and real-time tracking tools are genuinely strong, and the mobile app works well in the field, including offline. But the product has a persistent gap between what it does well (dispatching, job tracking, mobile access) and what it struggles with (reporting, integrations, customer support). For companies that need a straightforward cloud-based FSM tool and can live with its limitations, FieldAware delivers. For those expecting a fully customizable, deeply integrated platform, the experience may frustrate.
Originally launched in 2009, FieldAware was acquired by GPS Insight and is now marketed as FieldAware by GPS Insight. The product serves over 50 industries, with particular strength in commercial services, construction, mechanical, electrical, government, and oil and gas. Pricing is not published on the vendor’s website, but third-party sources place it in the $45 to $70+ per user per month range, putting it in the mid-to-high bracket for FSM software.
What Is FieldAware?
FieldAware is a cloud-based field service management solution designed for businesses with mobile workforces. It centralizes scheduling, dispatching, work order management, invoicing, and customer information into a single platform accessible from desktops, tablets, and smartphones. The company was founded in 2009 and is headquartered in Plano, Texas. It now operates under the GPS Insight umbrella, which brings additional fleet and location intelligence capabilities to the ecosystem.
The platform targets companies ranging from small field service teams (around 20 users) up to large enterprises. Its core value proposition is reducing paperwork for technicians, giving dispatchers real-time visibility into field operations, and accelerating the quote-to-invoice cycle. FieldAware supports English, French, German, and Irish, indicating a footprint in North America, Europe, and Australia (the vendor maintains phone support in all three regions).
FieldAware Key Features
Smart Scheduler
FieldAware’s Smart Scheduler automatically optimizes technician schedules based on service areas, expertise, availability, and job history. The visual dispatch board gives dispatchers a clear view of who is where and what they are working on. Group route optimization helps minimize drive time across multiple jobs.
This is one of FieldAware’s strongest capabilities. The scheduling engine goes beyond simple calendar assignment; it factors in technician skills and geographic proximity to reduce wasted travel. For businesses running 10 or more field workers, this kind of automated scheduling can meaningfully reduce response times and fuel costs.
Mobile App with Offline Capability
The iOS and Android mobile app is FieldAware’s centerpiece. Technicians can access job details, customer information, schematics, work orders, and custom checklists directly from their phone or tablet. The app supports offline use, so technicians working in areas with poor connectivity can still capture data, complete forms, and manage jobs. Data syncs when connectivity returns.
The mobile-first design philosophy shows in the interface. Field workers generally find the app intuitive and easy to navigate, which reduces training time. However, the mobile web version (as opposed to the native app) does not function reliably across all browsers, so sticking with the native iOS or Android app is recommended.
Work Order Management
FieldAware covers the full work order lifecycle: quoting jobs, creating and assigning work orders, tracking progress, and closing out with invoicing. Technicians can update work orders in real time from the field, including adding parts used, labor hours, photos, and digital signatures.
The workflow is straightforward and well-suited to standard service calls. However, businesses with complex scheduling or multi-stage billing requirements may find the work order system too rigid. Customization options are limited once the account is set up, which is a common complaint among organizations with more sophisticated operational needs.
Real-Time Tracking and Dispatch
The dispatcher dashboard provides live visibility into job status, technician locations, and vehicle status. Managers can see at a glance which technicians are en route, on site, or available, and reassign jobs on the fly. The location tracking feature earns consistently high marks, with ratings around 9.6 out of 10 in feature-specific assessments.
This real-time visibility is particularly valuable for operations managing emergency or same-day service calls. Knowing exactly where each technician is allows dispatchers to route the closest available worker to urgent jobs, improving response times and customer satisfaction.
Invoicing and Billing
Technicians can generate invoices on site from their mobile device, with support for custom-branded invoices sent as PDFs or email. The system tracks billing status and payment history. Recurring invoicing is available on higher-tier plans.
While the on-site invoicing capability is convenient and eliminates the delay of returning to the office to bill, the invoicing module has notable limitations. It lacks the depth of dedicated billing software, and the QuickBooks integration (discussed below) has been a persistent pain point. Businesses with complex billing structures may need to supplement FieldAware’s invoicing with their accounting software.
Customer Portal and Experience Tools
FieldAware includes a customer-facing portal where end users can view reports, access job documentation including photos and videos, and track service status in real time. Digital signature capture and automated status updates keep customers informed without requiring phone calls.
The customer portal is available on the Premium tier and above, not on base plans. For businesses that want to offer self-service transparency to their clients, this is a valuable differentiator. However, it requires the higher-priced plan, which may push the cost beyond what smaller teams can justify.
Customizable Forms and Data Collection
FieldAware supports dynamic, customizable forms that serve as living documents. Technicians can capture data with one touch, including barcode scanning, photo attachments, and electronic signatures. Forms can be tailored to specific job types, compliance requirements, or customer needs.
The form customization is useful for industries with regulatory documentation requirements (government, oil and gas, construction). However, customization options reportedly become limited after initial account setup, so it is important to invest time during onboarding to configure forms thoroughly.
Built-In Analytics
The platform includes reporting and analytics tools with customizable dashboards. Managers can track KPIs like job completion rates, technician utilization, and revenue metrics.
This is an area where FieldAware underdelivers relative to expectations. The reporting interface is clunky, and the data visualization tools lack the flexibility that competing platforms offer. Some organizations have noted that reports generated through the DOMO integration are inaccurate, particularly when data syncing issues arise. Businesses that rely heavily on analytics for operational decisions should evaluate this module carefully before committing.
FieldAware Pricing and Plans
FieldAware does not publish pricing on its website; prospective buyers must contact the vendor for a quote. However, based on multiple third-party sources, the pricing structure breaks down approximately as follows:
| Plan | Estimated Price | Key Inclusions |
|---|---|---|
| Starter | ~$45/user/month | Core scheduling, dispatch, work orders, mobile app, invoicing |
| Professional | ~$90/user/month (or ~$199/month for up to 10 users) | Recurring invoicing, enhanced features |
| Premium | ~$599/month (unlimited users) | Customer portal, custom pricebook, project management, Developer Public API, asset management |
| Enterprise | Custom pricing | National account management, royalty engine, franchise brand management, multi-location management |
Important caveats: These figures come from third-party review platforms and pricing databases, not the vendor’s own website. Confirm current pricing directly with FieldAware. The pricing model varies across sources, with some listing per-user pricing and others listing flat monthly rates for user bundles, so the actual structure may depend on how FieldAware quotes your specific deployment.
A QuickBooks Online Plugin add-on is listed at approximately $25/month on top of the base subscription. Annual commitments are reportedly standard, so expect to sign a 12-month contract. No free plan is available. Implementation costs can range from $1,000 to $10,000 for small-to-mid-size businesses, and up to $50,000 to $100,000 for large enterprise deployments requiring significant customization and training.
The vendor’s own service agreement confirms that demo and free trial versions are available, with trials offered “for a specified period of time without payment or at a reduced rate.” Request a trial directly through the vendor’s website.
Integrations
FieldAware positions itself as an open API platform designed to connect with existing business systems. The integration ecosystem includes:
- Accounting: QuickBooks (dedicated two-way connector syncing customers, contacts, locations, and invoices), Xero, Deskera
- ERP: NetSuite (a dedicated “FieldAware for NetSuite” integration with real-time workflow sync, parts visibility, and crew assignment with matched skills)
- CRM: Salesforce, plus broader CRM system connectivity via API
- Other: POS systems, telematics platforms, and additional enterprise software via open API and pre-built connectors
The NetSuite integration is the most developed, with a dedicated product page and purpose-built workflows. The QuickBooks integration, while available, is the most frequently criticized aspect of the platform. Reports of syncing failures, inaccurate data transfers, and broken connections after software updates are common. If QuickBooks is your primary accounting system, test the integration thoroughly during your trial period before committing.
The open API allows custom integrations for businesses with development resources. API access appears to be gated to the Premium tier and above (listed as “Developer Public API” in that plan), so Starter and Professional users may have limited integration flexibility beyond the pre-built connectors.
Customer Support
FieldAware offers multiple support channels: phone support with dedicated numbers in the US (800-935-0736), UK, and Australia; email support (accessible behind a login); and live chat. The vendor claims 24/7 technical team access and assigns a dedicated point person to each account.
The onboarding process follows a three-stage model: account setup, data import, and comprehensive training. Professional services are available for implementation and configuration at additional cost, which is standard for FSM platforms of this complexity.
Self-service resources include a knowledge base, training materials, webinars, and documentation. A demo is available through the vendor’s website for prospective customers.
However, customer support quality is one of FieldAware’s most significant weaknesses. Support responsiveness is inconsistent; some accounts receive attentive service while others report difficulty reaching anyone. When software updates break existing workflows or integrations, the support response has been slow. The support quality rating hovers around 7.9 out of 10 on feature-specific assessments, which sounds acceptable until you read the individual accounts of unresolved syncing issues, unanswered tickets, and poor communication during outages. Businesses considering FieldAware should clarify support SLAs and escalation procedures in their contract.
Pros and Cons
FieldAware has clear strengths in mobile usability and real-time dispatch, but equally clear weaknesses in integration reliability, reporting, and support. Here is our assessment based on thorough evaluation of the platform’s capabilities and real-world performance.
Pros
- Excellent mobile-first design with native iOS and Android apps that work offline, reducing technician downtime in low-connectivity areas
- Strong real-time tracking and dispatch with a visual dispatch board that gives dispatchers instant visibility into technician locations and job status
- Smart Scheduler auto-optimizes routes and assignments based on skills, service areas, and availability, reducing travel time
- Cloud-based with no on-premise infrastructure required, enabling fast deployment without IT overhead
- Deep NetSuite integration with purpose-built connector for real-time ERP workflow sync
- Customer portal on Premium plans provides transparency with reports, photos, videos, and real-time status updates
Cons
- QuickBooks integration is unreliable, with persistent reports of syncing failures, inaccurate data transfers, and broken connections after updates
- Reporting and analytics tools are clunky with limited customization, falling short of competing platforms
- Customer support responsiveness is inconsistent, with slow resolution times for integration and syncing issues
- Limited customization options after initial account setup, making it difficult to adapt workflows as business needs evolve
- Mid-to-high pricing with required annual commitment and additional costs for implementation, add-ons, and the QuickBooks plugin
- Software updates occasionally break existing workflows and integrations, causing operational disruptions
- Invoicing module lacks depth compared to dedicated billing tools, and secondary technicians cannot view jobs on the app
Who Should Use FieldAware?
Best fit: Mid-size field service businesses (20 to 200 field technicians) in commercial services, construction, mechanical/electrical trades, oil and gas, or government contracting. If your primary need is getting dispatchers and technicians onto the same page with real-time scheduling, location tracking, and mobile work order management, FieldAware handles that core workflow well.
Good fit: Companies already using NetSuite as their ERP. The dedicated FieldAware for NetSuite integration is deeper and more reliable than the QuickBooks connector, making it a natural extension of an existing NetSuite environment.
Poor fit: Small businesses with fewer than 10 field workers will likely find the pricing difficult to justify when alternatives like Jobber or Workiz offer similar core functionality at lower price points with simpler setup. Businesses heavily dependent on QuickBooks should proceed with caution given the well-documented syncing issues. Organizations that require extensive customization, advanced reporting, or complex multi-stage billing workflows will likely outgrow FieldAware’s capabilities or be frustrated by its limitations.
Not recommended for: Businesses looking for a dedicated CMMS (computerized maintenance management system) for preventive maintenance scheduling and asset lifecycle management. FieldAware is a field service management tool, not a maintenance management platform. While it includes basic asset management on higher tiers, it lacks the maintenance-specific features (PM scheduling, failure tracking, asset depreciation) that a true CMMS provides.
FieldAware Alternatives
ServiceTitan
ServiceTitan targets residential and commercial contractors with a much deeper feature set covering marketing, call tracking, memberships, and detailed financial reporting. It is significantly more expensive and complex to implement than FieldAware, but for businesses that need end-to-end business management beyond dispatching, it is the stronger platform. Choose ServiceTitan if you are a growing residential services company willing to invest in a comprehensive system.
Jobber
Jobber is designed for smaller field service businesses (1 to 50 employees) and offers a simpler, more affordable solution with strong scheduling, quoting, and invoicing tools. It lacks FieldAware’s real-time GPS tracking depth and enterprise scalability, but its QuickBooks integration is more reliable. Choose Jobber if you are a small team that prioritizes ease of use and fast setup over advanced dispatching.
ServiceMax
ServiceMax is an enterprise-grade, asset-centric field service platform built on the Salesforce platform. It is far more powerful for complex asset management, warranty tracking, and parts logistics than FieldAware, but it comes with enterprise pricing and implementation complexity. Choose ServiceMax if you manage high-value equipment and need a platform that ties field service to asset lifecycle management.
Salesforce Field Service
For organizations already invested in the Salesforce ecosystem, Salesforce Field Service (formerly Field Service Lightning) offers deep CRM integration, AI-powered scheduling, and extensive customization. It is more expensive and requires Salesforce expertise to configure, but it offers far greater flexibility than FieldAware. Choose it if Salesforce is already your CRM and you want a unified platform.
Workiz
Workiz targets small to mid-size service businesses with an intuitive interface, built-in phone system, and quick setup. It lacks FieldAware’s advanced tracking and enterprise features but compensates with stronger ease of use and lower complexity. Choose Workiz if you are a small team that values simplicity and speed to deployment.
Frequently Asked Questions
Does FieldAware offer a free trial?
Yes. FieldAware’s own service agreement confirms that demo and free trial versions are available. Trials are offered for a specified period without payment or at a reduced rate. Contact the vendor directly to request a trial, as it is not self-service on the website.
Does FieldAware integrate with QuickBooks?
Yes, FieldAware offers a dedicated QuickBooks connector that provides two-way syncing of customers, contacts, locations, and invoices. A QuickBooks Online Plugin is available as an add-on for approximately $25/month. However, the QuickBooks integration has been a persistent source of complaints, with reports of syncing failures and inaccurate data. Test it thoroughly during your trial.
Does FieldAware work offline?
Yes. The native iOS and Android mobile apps support offline functionality. Technicians can access job details, complete forms, and capture data without an internet connection. Data syncs automatically when connectivity is restored.
What size company is FieldAware best for?
FieldAware is best suited for mid-size businesses with 20 to 200 field technicians. It can scale to larger enterprise deployments, but companies with fewer than 10 to 15 field workers may find the cost and complexity difficult to justify compared to simpler alternatives.
How much does FieldAware cost?
FieldAware does not publish pricing publicly. Based on third-party sources, pricing starts at approximately $45 to $70 per user per month for the base tier, with Professional and Premium plans available at higher price points. Annual contracts are standard. Contact FieldAware directly for a current quote.
What industries does FieldAware serve?
FieldAware serves over 50 industries, with particular strength in commercial services, construction, mechanical, electrical, government, and oil and gas. It is designed for any business with a mobile workforce that needs scheduling, dispatching, and work order management.
Is FieldAware a CMMS?
No. FieldAware is a field service management (FSM) platform, not a computerized maintenance management system (CMMS). It focuses on scheduling, dispatching, work orders, and invoicing for field technicians. It does not offer preventive maintenance scheduling, failure tracking, or asset lifecycle management features that define a true CMMS.
The Bottom Line
FieldAware by GPS Insight is a capable field service management platform that excels at its core mission: getting the right technician to the right job with the right information, all through a well-designed mobile experience. The Smart Scheduler, real-time tracking, and mobile-first workflow are genuinely strong, and for businesses in the 20 to 200 technician range, these features can meaningfully improve operational efficiency.
The problems are real, though. The QuickBooks integration is unreliable, reporting tools are underwhelming, customization options are limited after initial setup, and customer support quality is inconsistent. At $45 to $70+ per user per month, FieldAware sits in the mid-to-high price range for FSM software, and the feature gaps make it harder to justify that cost against competitors like Jobber (for smaller teams) or ServiceTitan (for businesses that need deeper functionality).
We rate FieldAware 3.4 out of 5. It is a solid dispatch-and-schedule tool wrapped in a good mobile app, but it falls short of being a complete field service platform. If your primary pain point is getting dispatchers and technicians coordinated in real time, and you can work within its integration and reporting limitations, FieldAware is worth evaluating. If you need strong accounting integration, advanced analytics, or extensive customization, look elsewhere.
