FaciliWorks, built by CyberMetrics Corporation, is a CMMS (Computerized Maintenance Management System) that has quietly served regulated industries for over three decades. It is not the flashiest name in the CMMS market, but it occupies a distinctive niche: compliance-heavy maintenance management for manufacturers, pharmaceutical companies, and aerospace firms that need FDA and ISO audit readiness baked into their software rather than bolted on.
The product comes in three editions (Essentials, Pro, and Enterprise), supports both hosted and on-premise deployment, and offers flexible licensing that includes concurrent-user options. With 12,000+ customers worldwide and a roster that includes Fortune 1000 companies, FaciliWorks has proven its staying power. But staying power and modernity are not the same thing. This review examines what FaciliWorks does well, where it falls short, and whether it deserves a spot on your shortlist.
What Is FaciliWorks?
FaciliWorks is the CMMS product of CyberMetrics Corporation, a privately held software company founded in 1988 and headquartered in Phoenix, Arizona. CyberMetrics describes itself as a world leader in calibration management and maintenance management software, and the company has built a loyal customer base in industries where regulatory compliance is non-negotiable.
The current web-based product line is FaciliWorks 8i, with the Essentials edition having reached version 9.2. CyberMetrics also still offers a legacy FaciliWorks Desktop version for organizations that prefer a traditional installed application. The software is available in English, Spanish, and Simplified Chinese, reflecting its global deployment footprint.
FaciliWorks Key Features
Preventive and Corrective Maintenance Tracking
FaciliWorks tracks both preventive maintenance (PM) and corrective maintenance (CM) with detailed records of the technician responsible, work performed, duration, date due versus date completed, and associated expenses. PM scheduling includes automated notifications and a drag-and-drop calendar interface. The Enterprise edition adds route PMs and multi-task PMs/work orders for managing complex maintenance sequences across equipment groups.
This is the core of the product, and it works well for organizations that need a structured, auditable maintenance record. However, some find PM scheduling confusing when setting up recurring tasks, and the calendar workflow has a learning curve that could be smoother.
Asset Management
Every edition lets you maintain detailed asset records with the ability to manage equipment across multiple locations. The Enterprise edition extends this with asset grouping, allowing you to organize equipment by department, location, or custom criteria. You can attach images, hyperlinks, and documents directly to asset records, which is useful for storing manuals, diagrams, and inspection photos.
Regulatory Compliance and Standards Support
This is FaciliWorks’ most compelling differentiator. The Pro and Enterprise editions support FDA 21 CFR Part 11 compliance with electronic signatures, audit trails, and a software validation kit. The software also aligns with ISO 9001:2015, IATF 16949:2016 (automotive quality), ISO 13485:2016 (medical devices), and AS9100 (aerospace). For companies in pharmaceuticals, medical devices, aerospace, or automotive manufacturing, this level of built-in compliance support eliminates the need for extensive customization or third-party add-ons.
Service Request Workflow
FaciliWorks includes online service request submissions with auto-routing and automated email notifications. Non-maintenance staff can submit requests through a simplified interface, and those requests are automatically directed to the appropriate maintenance team or technician. This keeps maintenance requests out of email inboxes and into a trackable, auditable system.
Dashboard and KPI Reporting
The real-time dashboard provides key performance indicators including mean time between failures (MTBF), assets with the highest downtime, top 10 assets by work order volume, and percentage of PMs completed on time. Ad-hoc reporting is available from any data entry point, which means you can pull reports from asset screens, work order screens, or inventory screens without navigating to a separate reporting module. The Enterprise edition adds an interactive workload calendar and more advanced KPI visualizations.
Inventory and Spare Parts Management
FaciliWorks tracks spare parts inventory including cost centers, warehouses, and ideal order quantities. Parts can be linked to specific assets and work orders for cost tracking. That said, the inventory management module has known gaps; some find it missing key information fields, and building filters to search inventory can be cumbersome.
Mobile CMMS
Mobile access is browser-based, working on Android phones and tablets as well as iPads and iPhones. The Enterprise edition offers a simplified mobile interface designed specifically for field technicians. There is no native mobile app to download from app stores; instead, the mobile experience runs through the device’s web browser. This approach avoids app update headaches but may feel less polished than dedicated mobile apps offered by some competitors.
Calibration Management
An optional calibration management module is available, which aligns with CyberMetrics’ origins as a calibration software company. This module tracks calibration measurements, test point checklists, and calibration schedules. For organizations that need both CMMS and calibration management in a single system, this integration eliminates the need for a separate calibration tool.
FaciliWorks Pricing and Plans
CyberMetrics does not publish specific pricing on its website. All editions require a custom quote based on your deployment method, licensing type, number of users, and any additional services. Third-party review platforms list starting prices around $65/month for the base CMMS product, but we recommend contacting the vendor directly for current pricing.
| Edition | Key Capabilities | Deployment Options | Pricing |
|---|---|---|---|
| Essentials | Core CMMS: asset tracking, work orders, PM scheduling, CM tracking, dashboard, reporting, scheduling calendar | Hosted (SaaS) or On-Premise | Contact vendor for quote |
| Pro | Everything in Essentials plus advanced reporting/analytics, FDA 21 CFR Part 11 compliance, REST API, Power BI connector | Hosted (SaaS) or On-Premise | Contact vendor for quote |
| Enterprise | Everything in Pro plus asset grouping, route PMs, multi-task PMs/WOs, simplified mobile interface, interactive workload calendar, advanced KPIs, workflow automation | Hosted (SaaS) or On-Premise | Contact vendor for quote |
Licensing flexibility is a genuine advantage here. FaciliWorks supports concurrent licensing (where multiple users share a pool of licenses) and node-locked licensing, with both subscription and perpetual purchase options. CyberMetrics emphasizes that many competitors only offer named-user licenses, which can cost significantly more when not every user needs simultaneous access. The ability to choose concurrent licensing can meaningfully reduce costs for organizations with rotating shifts or part-time maintenance staff.
Hidden costs to budget for: Implementation and setup fees, data migration from your existing system, training (available as documentation, live online sessions, or in-person), custom report design, integration services, and annual subscription renewal increases. CyberMetrics’ “Launchpad” onboarding package covers many of these services, but the package itself is priced separately from the software license.
A free trial is available with no credit card required, and CyberMetrics also offers free personalized web demos.
Integrations
FaciliWorks’ integration capabilities vary significantly by edition, which is an important consideration during your evaluation.
The Pro and Enterprise editions include a REST API and a Power BI connector, enabling integration with business intelligence tools and custom data pipelines. CyberMetrics states that FaciliWorks can integrate with existing business systems including inventory management, accounting software, purchasing systems, and building automation sensors. Custom integration services are available through the vendor’s professional services team.
The Essentials edition does not include API access. This is a significant limitation for organizations that need to connect FaciliWorks to other business systems or build automated workflows. If integration with tools like Power BI, Power Platform, or other enterprise systems is a requirement, you will need at minimum the Pro edition.
There is no mention of Zapier, Make, or other middleware platform support in any of the source material. If you rely on low-code integration platforms, confirm compatibility with CyberMetrics before purchasing. The vendor does offer custom integration services for organizations with specialized needs.
Customer Support
CyberMetrics provides support through multiple channels: phone (toll-free at 1-800-777-7020 and direct at 480-922-7300), email (support@cybermetrics.com), live chat, and a knowledge base. Specific support hours are not published, so confirm availability for your time zone during the sales process.
The “Launchpad” onboarding package assigns a dedicated Client Success Manager (CSM) to guide new customers through project assessment, installation and setup, data import and migration, configuration, and initial training. This structured onboarding approach is a meaningful advantage over competitors that leave new customers to self-serve through documentation alone.
Training is available in three formats: written documentation, live online sessions, and in-person training. CyberMetrics also offers custom report design services and validation services for regulated industries. Support quality is generally well-regarded; the vendor is responsive and actively engages with customer feedback, including directing feature requests to a dedicated suggestion page.
One caveat: some find that training is essentially required to use the software effectively, and training is a paid service. Budget for it rather than assuming your team can learn the system independently from documentation alone.
Pros and Cons
After evaluating FaciliWorks across its three editions, its compliance capabilities, deployment flexibility, and real-world feedback, here is our assessment of where it excels and where it falls short.
Pros
- Industry-leading regulatory compliance support including FDA 21 CFR Part 11, ISO 9001:2015, IATF 16949, ISO 13485, and AS9100 with electronic signatures, audit trails, and validation kits
- Flexible licensing model with concurrent, node-locked, subscription, and perpetual options, reducing costs for organizations with rotating shifts or part-time maintenance staff
- Dual deployment options (hosted SaaS and on-premise) across all three editions, giving IT teams full control over infrastructure decisions
- Not module-based; each edition includes all features for that tier without nickel-and-diming for add-ons
- Integrated calibration management capability, rare among CMMS platforms, eliminating the need for a separate calibration tool
- Structured Launchpad onboarding with a dedicated Client Success Manager for implementation, data migration, and training
Cons
- Interface feels dated and utilitarian compared to modern CMMS competitors; some find the software bulky and slow with too many layers
- Essentials edition lacks API access, blocking integration with Power BI, Power Platform, and other business systems
- Training is effectively required to use the software productively, and training is a paid service that adds to total cost of ownership
- Inventory management module has gaps, including missing key information fields and cumbersome filter building
- Quote-based pricing with no published rates makes it difficult to compare costs during initial research
- No native mobile app; mobile access is browser-based, which may feel less polished than competitors with dedicated apps
Who Should Use FaciliWorks?
Best fit: regulated manufacturers with 50 to 1,000 employees. If your organization operates under FDA, ISO, or AS9100 requirements, FaciliWorks should be on your shortlist. The built-in compliance features (electronic signatures, audit trails, validation kits) are not afterthoughts; they are core to the product’s design and have been refined over decades of serving pharmaceutical, medical device, aerospace, and automotive manufacturers.
Small maintenance teams (10 to 50 employees) that need straightforward PM and work order tracking without enterprise complexity will find the Essentials edition capable and affordable. The concurrent licensing model is particularly cost-effective for smaller teams where not everyone needs access simultaneously.
Multi-site operations benefit from FaciliWorks’ scalability and asset grouping (Enterprise edition). Organizations running maintenance across multiple facilities can manage everything from a single instance.
Who should look elsewhere: If you need a modern, mobile-first CMMS with a native app experience and extensive third-party integrations out of the box, FaciliWorks will feel dated. Teams that rely heavily on Zapier or low-code automation platforms will find the integration ecosystem limited. Very small operations (under 10 employees) with no compliance requirements may find simpler, cheaper alternatives better suited to their needs. And if you are a Mac-only shop considering the legacy Desktop version, note that it is not Mac-compatible (though the web-based 8i product works on any modern browser regardless of operating system).
FaciliWorks Alternatives
UpKeep
UpKeep is a mobile-first CMMS that excels at field technician adoption thanks to its polished native iOS and Android apps. It is easier to get started with and has a more modern interface than FaciliWorks. However, UpKeep lacks the deep regulatory compliance features (FDA 21 CFR Part 11, ISO audit trails) that FaciliWorks provides. Choose UpKeep if mobile usability is your top priority and you do not operate in a heavily regulated industry.
Fiix (Rockwell Automation)
Fiix is a cloud-based CMMS now backed by Rockwell Automation, making it a strong choice for industrial manufacturers already in the Rockwell ecosystem. It offers AI-powered maintenance insights and a broader integration marketplace than FaciliWorks. However, Fiix does not match FaciliWorks’ depth in calibration management or its flexible on-premise deployment options. Choose Fiix if you want a cloud-native platform with strong analytics and do not need on-premise deployment.
eMaint (Fluke Reliability)
eMaint is an enterprise-grade CMMS owned by Fluke that competes directly with FaciliWorks in regulated industries. It offers stronger out-of-the-box reporting and a more modern user interface. Pricing tends to be higher, and the learning curve is comparable. Choose eMaint if you need enterprise scalability with a more polished interface and have a larger budget.
Limble CMMS
Limble is known for its exceptionally easy setup and intuitive interface. It requires minimal training, which contrasts sharply with FaciliWorks’ steeper onboarding process. Limble’s compliance and calibration features are less mature, though. Choose Limble if speed of deployment and ease of use outweigh your need for regulatory compliance depth.
Hippo CMMS
Hippo CMMS targets small to mid-sized facilities with a simple, affordable platform. It is less capable than FaciliWorks for complex manufacturing environments but easier to adopt for basic facility maintenance. Choose Hippo if you manage commercial buildings or light facilities and do not need manufacturing-grade compliance features.
Frequently Asked Questions
Is FaciliWorks cloud-based or on-premise?
FaciliWorks is available in both hosted (cloud/SaaS) and on-premise deployments. All three editions (Essentials, Pro, and Enterprise) support both deployment methods. CyberMetrics also still offers a legacy FaciliWorks Desktop version for standalone installations.
Does FaciliWorks offer a free trial?
Yes, FaciliWorks offers a free trial with no credit card required. CyberMetrics also provides free personalized web demos where a representative walks you through the software tailored to your specific use case.
Is FaciliWorks FDA compliant?
The Pro and Enterprise editions support FDA 21 CFR Part 11 compliance, including electronic signatures, audit trails, and a software validation kit. The Essentials edition does not include FDA compliance features. FaciliWorks also supports ISO 9001:2015, IATF 16949:2016, ISO 13485:2016, and AS9100 standards.
How much does FaciliWorks cost?
CyberMetrics uses quote-based pricing and does not publish specific prices on its website. Third-party review platforms list starting prices around $65 per month for the base product. Pricing depends on the edition chosen, deployment method, licensing type (concurrent vs. node-locked, subscription vs. perpetual), and number of users. Contact the vendor for a tailored quote.
Does FaciliWorks have a mobile app?
FaciliWorks provides mobile access through a web browser on Android, iPad, and iPhone devices rather than a downloadable native app. The Enterprise edition includes a simplified mobile interface designed specifically for field technician use. There is no native app available through the Apple App Store or Google Play Store.
Does FaciliWorks have an API?
The Pro and Enterprise editions include a REST API and a Power BI connector for integrating with other business systems and reporting tools. The Essentials edition does not include API access, which is an important limitation to consider if integration is a requirement for your organization.
What industries is FaciliWorks best suited for?
FaciliWorks is most commonly used in pharmaceuticals, medical device manufacturing, aerospace and aviation, automotive manufacturing, industrial automation, and general manufacturing. Its strong compliance feature set makes it particularly well-suited for any industry subject to FDA, ISO, or AS9100 regulatory requirements.
The Bottom Line
FaciliWorks is not trying to be everything to everyone, and that focus is both its greatest strength and its most obvious limitation. For regulated manufacturers that need audit-ready compliance features, flexible deployment, and a mature maintenance management platform, FaciliWorks delivers something that many flashier competitors cannot: decades of refinement in exactly the areas that matter most to FDA and ISO auditors. The concurrent licensing model, on-premise option, and calibration management integration add genuine value that you will not easily find elsewhere in one package.
The trade-offs are real. The interface feels utilitarian rather than modern. The Essentials edition’s lack of API access limits its usefulness for organizations that want to connect their CMMS to a broader technology stack. Training is effectively required, and it costs extra. Inventory management has notable gaps. And the quote-based pricing, while allowing for flexible licensing, makes it harder to compare costs during your initial research.
We rate FaciliWorks a 3.7 out of 5. If you work in a regulated industry and need compliance built into your CMMS from the ground up, this is one of the strongest options in the mid-market. If you prioritize ease of use, modern mobile experiences, or broad third-party integrations, you will find better options in UpKeep, Fiix, or Limble CMMS.
