Readymode (XenCALL) Review: Pricing, Features, Pros and Cons

Readymode (formerly XenCALL) is a cloud-based predictive dialer and CRM built for outbound-heavy call centers. It combines four dialing modes, a browser-based softphone, and built-in lead management into a single platform, eliminating the need to stitch together separate tools. For sales teams in solar, insurance, home services, and real estate, it can meaningfully reduce agent idle time and accelerate contact rates.

But the platform comes with tradeoffs. At $199 per license per month for the entry-level plan, it is one of the pricier options in its category. The interface has drawn consistent criticism for feeling cluttered and dated. And customer support quality varies dramatically depending on who picks up the phone. This review breaks down what Readymode does well, where it falls short, and who should consider it.

What Is Readymode (XenCALL)?

Readymode was founded in 2014 by CEO Jason Jantz, who brings over 25 years of experience in the telecom and call center space. The company is headquartered in Vancouver, British Columbia and originally launched under the name XenCALL before rebranding to Readymode in 2022. The platform is built on a hybrid cloud architecture using Amazon Web Services and CloudFlare, and the vendor claims 99% uptime.

The product targets mid-market outbound call centers, typically ranging from solo operators to teams of several hundred agents. Its core value proposition is combining a predictive dialer, CRM, and VoIP softphone into one platform so teams do not need to pay for and integrate three separate tools. Industries that gravitate toward Readymode include solar energy, health insurance, real estate, home improvement, BPO, and travel/tourism.

Readymode Key Features

Multi-Mode Predictive Dialer

Readymode offers four distinct dialing modes: preview, power, progressive, and predictive. Single-line dialers (preview and power) handle one call per agent, while multiline modes (progressive and predictive) can manage 20 or more concurrent calls per agent. The predictive dialer uses an algorithm to anticipate agent availability and dial ahead, which minimizes idle time between conversations. For high-volume outbound teams, this is the core feature that justifies the platform’s price.

Built-In CRM

Every Readymode plan includes a built-in CRM with customizable lead profiles, lead targeting via custom criteria, and dynamic scripting. Agents can view lead history, notes, and contact details without switching applications. The CRM is functional and tightly integrated with the dialer, which is a genuine advantage over competitors that require a separate CRM subscription. That said, the CRM lacks the depth of dedicated platforms like Salesforce or HubSpot; it is purpose-built for call center workflows, not full sales pipeline management.

Browser-Based Webphone

Readymode’s softphone runs entirely in the browser using WebRTC technology. Agents do not need landlines, desk phones, or software downloads. This makes deployment fast (the vendor claims 48-hour setup is possible) and keeps hardware costs at zero. The webphone supports call recording, live transfers, and voicemail management out of the box.

Blended Inbound and Outbound Calling

The platform supports unrestricted blended calling channels, meaning agents can handle both inbound and outbound calls within the same interface. Inbound calls are managed through prioritized queues, ring groups, and customizable IVR (Interactive Voice Response) menus. However, Readymode is primarily an outbound-first platform. Its inbound capabilities are serviceable but less sophisticated than dedicated inbound contact center solutions.

Compliance and DNC Management

Compliance is a strong suit. Readymode includes built-in DNC list management, TCPA-aware dialing, state-level calling restriction enforcement, and time zone management. The iQ plan adds caller ID reputation monitoring through a partnership with First Orion, along with Autopilot number rotation and managed remediation to protect numbers from being flagged as spam. For industries with strict regulatory requirements like insurance and financial services, these features are not optional; they are essential.

Live Floor Monitoring

Supervisors can monitor agent activity in real time through a live floor map. This includes the ability to listen in on calls silently, whisper coaching to agents without the customer hearing, and interject directly into a conversation when needed. Custom agent statuses feed into dynamic reports, giving managers visibility into what every agent is doing at any given moment.

Lead Management and Targeting

The platform includes lead distribution technology, lead targeting based on custom criteria, and local presence dialing (displaying a local phone number to the person being called). Leads can be transferred between teams, and the system supports automated lead prioritization. For outbound sales operations that depend on working large lead lists efficiently, these tools help ensure agents are calling the right people at the right times.

Reporting and Analytics

Readymode provides performance analytics covering call volumes, agent productivity, and campaign results. The reporting is adequate for day-to-day operations and includes features like payroll tracking that some competitors lack entirely. However, the reporting tools have been noted as needing more depth and customization options. Advanced call analytics, particularly around conversion attribution and detailed campaign ROI, are not as developed as what some newer platforms offer.

Readymode Pricing and Plans

Readymode uses a per-license monthly pricing model with two tiers. All plans are month-to-month with no long-term contract required, and annual pricing with up to 17% discount is available by contacting the sales team. There are no setup fees, and all plans include free personalized implementation, unlimited technical support, and one complimentary Admin license.

A few things to note about the pricing structure. The $50/month gap between Starter and iQ is significant at scale. At 20 agents, that is an additional $1,000 per month for the iQ features. The caller ID reputation monitoring and Autopilot number rotation in the iQ plan are genuinely valuable for high-volume outbound operations where number flagging is a constant problem, so the upgrade often pays for itself. But for smaller teams that do not need those features, the Starter plan is the more sensible entry point.

The Starter plan can be purchased online without a demo, while the iQ plan requires contacting sales. Some third-party sources have noted setup and customization fees ranging from $500 to $2,000 depending on complexity, but the vendor’s current pricing page states $0 setup fees. We recommend confirming directly with Readymode whether any onboarding costs apply to your specific deployment.

Integrations

Readymode integrates natively with several major CRMs and business platforms. Confirmed integrations include Salesforce, HubSpot, Pipedrive, HighLevel, Podio, Shape, and Zoho. The platform also connects with hundreds of additional tools through Zapier, which significantly extends its reach into marketing automation, project management, and other business systems.

An API is available for custom integrations, which is important for businesses with proprietary systems or specific workflow requirements. The vendor’s infrastructure runs on Amazon Web Services, and the platform has partnered with First Orion for branded calling functionality.

One limitation worth noting: third-party integrations are restricted on the Starter plan and unlimited on the iQ plan. If your workflow depends on connecting Readymode with multiple external tools, the iQ plan may be necessary regardless of team size. There is no mobile app currently available, which could be a factor for teams that need agents to work from mobile devices.

Customer Support

Readymode provides 24/7 support through AI-powered chat and email. All plans include unlimited technical support and free personalized implementation. The vendor maintains a fully in-house support team and offers a knowledge base with help articles. Phone support and live chat are also available.

Support quality is the most polarizing aspect of the Readymode experience. Some long-term customers describe the support team as exceptional, citing fast troubleshooting and knowledgeable agents who resolve issues quickly. One notable mention is that specific support representatives have earned praise for going above and beyond in complex configurations.

On the other hand, there are credible reports of days-long email response delays, hold times that stretch well beyond what is reasonable, and support agents who lack sufficient product knowledge to resolve technical issues. The inconsistency is the problem; the support experience seems to depend heavily on which agent you reach and when. For a product at this price point, that variability is a legitimate concern.

Pros and Cons

After evaluating Readymode’s feature set, pricing, user feedback patterns, and competitive positioning, here is our assessment of the platform’s key strengths and weaknesses.

Who Should Use Readymode?

Readymode is best suited for outbound-focused sales teams with 5 to 200 agents who need a predictive dialer with built-in CRM and compliance tools. It is particularly well-matched for industries where high-volume cold calling or lead follow-up drives revenue: solar energy installers, health insurance enrollment teams, real estate investment firms, home improvement companies, and BPO operations running outbound campaigns.

The platform delivers the most value when your team is making hundreds or thousands of calls per day and agent idle time directly impacts revenue. If your agents currently toggle between a separate dialer, CRM, and phone system, Readymode’s all-in-one approach eliminates that friction and the associated licensing costs.

Readymode is not the right fit for teams that are primarily inbound. While it handles inbound calls, its IVR and queue management are not as advanced as dedicated inbound platforms. It is also not ideal for businesses that need true omnichannel engagement across email, SMS, social media, and chat within a single platform. The platform is voice-first, and everything else is secondary.

Small teams of 1 to 4 agents should think carefully about the $199/month per license cost. For a four-person team, that is nearly $10,000 per year before inbound minutes and additional DIDs. Simpler, less expensive dialers may be more appropriate at that scale unless your per-call revenue justifies the investment.

Readymode Alternatives

Five9

Five9 is a more comprehensive contact center platform that handles inbound, outbound, and omnichannel communication at enterprise scale. It offers deeper AI capabilities, more sophisticated workforce management, and a broader integration ecosystem. However, it is more expensive (starting around $159 to $229 per seat per month for comparable tiers) and more complex to implement. Choose Five9 if you need a full contact center solution, not just an outbound dialer.

Convoso

Convoso is Readymode’s most direct competitor in the outbound dialer space. It offers similar predictive dialing capabilities with a strong focus on compliance and lead management. Convoso’s interface is generally considered more modern, and its dynamic scripting tools are more flexible. Pricing is comparable. Choose Convoso if you want a purpose-built outbound platform with a more polished user experience.

VICIdial

VICIdial is an open-source predictive dialer that can be self-hosted at a fraction of Readymode’s cost. At 100 agents, the annual cost difference can be $186,000 to $372,000 in Readymode’s disfavor. However, VICIdial requires significant technical expertise to deploy and maintain, has no built-in CRM of comparable quality, and lacks the managed compliance features that Readymode provides. Choose VICIdial if you have in-house IT resources and need to minimize per-seat costs above all else.

PhoneBurner

PhoneBurner is a simpler, more affordable power dialer designed for smaller sales teams. It does not offer multiline predictive dialing, but its single-line power dialing is easy to set up and use with minimal training. Pricing is lower and the learning curve is much gentler. Choose PhoneBurner if your team has fewer than 10 agents and does not need the aggressive call volume that predictive dialing enables.

JustCall

JustCall offers a more modern interface with broader omnichannel capabilities including SMS, WhatsApp, and email alongside voice. It integrates natively with a wider range of CRMs and business tools. However, its predictive dialing capabilities are less powerful than Readymode’s for high-volume outbound campaigns. Choose JustCall if you need a balanced inbound/outbound solution with strong multichannel support.

Frequently Asked Questions

Is XenCALL the same as Readymode?

Yes. XenCALL rebranded to Readymode in 2022. The product, team, and underlying technology are the same. If you search for XenCALL, you will be redirected to readymode.com. All existing XenCALL accounts transitioned to the Readymode brand.

How much does Readymode cost?

Readymode offers two plans: Starter at $199 per license per month and iQ at $249 per license per month. Both plans include unlimited outbound minutes under a fair use policy, $0 setup fees, and free implementation. Annual pricing with up to 17% discount is available by contacting the sales team.

Does Readymode offer a free trial?

Yes. Free trials are available by contacting the Readymode sales team. Free demos are also offered without any purchase commitment. The Starter plan can be purchased directly online without going through a sales call.

What dialing modes does Readymode support?

Readymode supports four dialing modes: preview, power, progressive, and predictive. Preview and power are single-line modes handling one call per agent. Progressive and predictive are multiline modes capable of managing 20 or more concurrent calls per agent, which significantly reduces idle time between conversations.

What CRM integrations does Readymode support?

Readymode integrates natively with Salesforce, HubSpot, Pipedrive, HighLevel, Podio, Shape, and Zoho. It also connects with hundreds of additional applications through Zapier. An API is available for custom integrations. Note that third-party integrations are limited on the Starter plan and unlimited on the iQ plan.

Can Readymode handle inbound calls?

Yes. Readymode supports blended inbound and outbound calling with prioritized inbound queues, ring groups, customizable IVR menus, and ACD (Automatic Call Distribution). However, the platform is designed primarily for outbound use cases. Inbound minutes are charged at $0.02 per minute, while outbound minutes are included free.

Does Readymode have a mobile app?

No. Readymode does not currently offer a mobile app. The platform is browser-based and runs on desktop and laptop computers using WebRTC technology. Agents need a web browser, a computer, and a headset to use the system.

The Bottom Line

Readymode is a capable, purpose-built outbound dialing platform that delivers real value for high-volume call centers. Its combination of predictive dialing, built-in CRM, compliance tools, and browser-based deployment removes the complexity of managing multiple vendors. For teams making thousands of calls per day in industries like solar, insurance, and home services, the platform’s ability to minimize agent idle time and manage caller ID reputation translates directly into revenue.

The weaknesses are real, though. The interface feels dated compared to newer competitors. Customer support quality is inconsistent. The pricing, starting at $199 per license per month, places it firmly in the mid-to-upper tier of the market, and the lack of a more affordable entry point for small teams limits its accessibility. The absence of true omnichannel capabilities means businesses looking for unified voice, SMS, and email engagement will need to look elsewhere or bolt on additional tools.

We rate Readymode a 3.7 out of 5. It earns its place through strong outbound dialing performance, solid compliance features, and the convenience of an all-in-one platform. But the dated UI, inconsistent support, and premium pricing prevent it from reaching the top tier. If you run an outbound-heavy call center with 5 or more agents and your primary need is maximizing calls per hour while staying compliant, Readymode deserves a spot on your shortlist. If you need omnichannel, a polished modern interface, or a budget-friendly entry point, explore alternatives like JustCall, Convoso, or PhoneBurner first.