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We reply to most messages within one business day. Press inquiries marked as time-sensitive get a same-day response. Review corrections are triaged by our editorial team and typically resolved within 48 hours.
No. This is non-negotiable. Our scores are determined by our editorial team using a standardized 47-criteria rubric. Listing on BetterBuys is free for all vendors who meet our basic eligibility requirements (active product, real customer base, public pricing or demo availability).
Send the URL of the review and the specific claim you're disputing to corrections@betterbuys.com or use the form above with topic “Review correction.” If we made a factual mistake, we'll correct it publicly with a timestamped note. We take this seriously.
We don't take on consulting engagements — doing so would compromise our editorial independence. If you're trying to choose between specific products, our category pages and comparison tools are designed exactly for that.
Email vendors@betterbuys.com with a brief overview, pricing page, demo access, and 3–5 reference customers. Our editors review submissions monthly. We can't guarantee coverage or timing, and we don't pre-share scores or drafts with vendors.