Vendor:
Founded:
Headquarters:
ADP
1949
Roseland, NJ
Customers:
Deployment Model:
Free Trial:
637,000
Cloud
No
ADP At A Glance
Product Overview
ADP provides a variety of solutions tailored specifically to organization size. We will briefly talk about each software:
Small Businesses (under 50 employees) – ADP offers the RUN Small Business Solution. Not only does this product help small businesses with payroll and tax compliance, but it also helps with other HR functions, such as recruiting. A few features of this product include background checks, creation of job descriptions, and creation of employee handbooks. It also integrates with other software, such as accounting, and it can be accessed via any mobile device. For small businesses that don’t have the in-house resources to handle day-to-day HR functions, there is the ADP TotalSource and ADP Resource. ADP Resource handles all the HR and administration functions, while ADP TotalSource handles the administrative side and allows organizations to focus on managing their employees.
Mid Sized Businesses (50-999 employees) – For midsized organizations, there is the ADP WorkForce Now, which is a complete HCM platform. This solution is beneficial to not just HR, but business owners and finance as well – WorkForce Now can be helpful with other business functions, such as business intelligence. WorkForce Now also help companies comply with tax and healthcare regulations, manage payroll and time & attendance, and encourage employee wellness. And as adhering to employment, tax, healthcare, and payroll compliance is extremely important for midsized and large companies, ADP offers the SmartCompliance solution that works with other systems, such as SAP, Kronos, Workday, and Oracle. Some of its features include W2 management, employment claims, and wage garnishments. Finally, ADP TotalSource service is offered to midsized businesses in addition to small business.
Enterprise Businesses (1,000+ employees) – ADP Vantage HCM is a unified platform for large companies – it covers all features from payroll to benefits administration to recruiting to talent management. It is a cost-efficient and time-efficient system for companies as they don’t have to worry about working with each single system – and IT only has to manage one platform.
Features
ADP has a wide variety of features within each module. Several of those features have been indicated below.
- Benefits Management?
- Direct Deposit?
- Employee Self-Service?
- Mobile Functionality?
- Payroll Processing?
- Reporting?
- Tax Management?
- Time & Attendance?
Target Market
ADP provides solutions that are tailored specifically to company size – from small businesses to large, multinational corporation. It also serves customers in many different industries, including healthcare, retail, education, and non-profits. ADP also has a dedicated customer base in vehicle dealerships. Below is a partial list of ADP’s customers:
- Aspire
- Becky's Pet Care
- Bull Realty, Inc.
- CLEAResults Consulting
- Graco Inc.
- Kansas City Royals
- Lawrence and Schiller
- Paradies Shops
- Schurz Communications
- Stallion Oilfield
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Implementation/Integration
ADP provides a variety of training courses for its solutions. Users have the option to either take a classroom-based course, an online course with a virtual instructor, or self-tutorials. ADP also offers continuing education credits for their clients in such roles as Certified Payroll Professional (CPP) or Certified Public Accountants (CPA).
Customer Service & Support
ADP provides specific online portals based on the solution the customer uses. They also provide support and answers for clients’ employees in such areas as retirement/401(k), COBRA, background checks, and workman’s compensation inquiries.
Shortcomings
Users have reported that the online registration, login, and password reset process have been tedious and not user friendly (i.e. not allowing long passwords).
Also, there tends to be delays in customer service response (being on hold for a long time) and cases of getting different answers from different customer service reps.
Screenshots
About
Automatic Data Processing (ADP) is one of the oldest and largest provider of human capital management (HCM) solutions. In addition to providing payroll, benefits, and other HR solutions, ADP provides administrative services to companies that don’t have the staff or resource – such as tax, insurance, and retirement services. It also provide medical billing and revenue cycle management services for healthcare organizations. ADP also has a dedicated customer base of vehicle and equipment dealers – it provides services and solutions such as Digital Marketing and Drive Dealer Management System to help dealers increase profits, lower expenses, and provide customer service.
ADP has over 61,000 employees worldwide and has earned more than $12 billion in revenue for fiscal year 2014. It has also received numerous awards and features in magazines, such as Gartner’s Magic Quadrant Leader Category for Payroll BPO Services in 2012 to 2014 and is #45 in Information Week’s Elite 100 list for 2014.
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