Vendor:
Founded:
Headquarters:
Verint
1994
Melville, NY
Customers:
Deployment Model:
Free Trial:
9,800+
Cloud
No
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Verint At A Glance
Product Overview
Verint Workforce Management (WFM) Professional helps smaller contact or customer service centers manage their agents. Managers can run forecasting simulations to predict future call volume, create schedules, track attendance and approve time-off requests. Verint WFM Professional integrates with Salesforce, so agents won’t need to leave Salesforce to check on their schedules and leave balances.
Features
In addition to scheduling, features include an agent/supervisor portal, intraday management and integration with Verint Performance Management Professional.
Target Market
Verint Workforce Management Professional targets small and medium-sized contact centers.
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Implementation/Integration
Verint offers standard and custom implementation packages that feature project management, solution configuration and self-service learning.
Customer Service & Support
Verint has a dedicated online support portal where users can access articles, submit a ticket request, participate in trainings and more.
Pricing
Pricing is not publicly available so please contact Verint for a price quote.
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Shortcomings
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About
Verint helps organizations adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale.
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