Vendor:
Founded:
Headquarters:
eMaint
1986
Estero, FL
Customers:
Deployment Model:
Free Trial:
4,000+
Cloud, On-Premise
Yes
eMaint At A Glance
Product Overview
eMaint CMMS is a comprehensive tool designed for businesses of all sizes. It is a flexible, configurable platform that runs on the cloud and supports usage from multiple locations. By integrating both inventory and asset management, eMaint is also one of the most fully-functional CMMS tools on the market. Smooth integration with existing ERP systems and a state-of-the-art implementation and training program will ensure rapid deployment.
eMaint delivers a rich, yet easy-to-use, feature set that enhances maintenance effectiveness, improves efficiencies and provides heightened executive insight into business performance.
They also support a range of subscription levels for customers, outlined below. Three different CMMS subscription levels are offered to match users’ desired approach to implementation and ongoing system needs. They help customers select the right approach to ensure their success.
- Do-It-Yourself: The “Self Starter” subscription packages include access to eMaint’s full-featured web CMMS, Helpdesk support, daily data backup, an introductory training session, periodic product updates, mobile access, and a subscription to eMaint University – an on-demand, interactive portal of training videos and best practices recordings as well as live, web-based, instructor-led courses.
- Managed Account: This option bundles account management, implementation services, training and expanded CMMS system features into two cost-effective subscription plans: “Get Onboard” and “All In.” These packages include a dedicated Account Manager who will work with each team to configure the system to user specifications, recommend the training your team needs, and provide ongoing support and services to meet evolving customer CMMS business objectives.
In May 2015, eMaint has announced its next-generation CMMS product called eMaint X4. eMaint X4 provides the following enhancements:
- A single-page interface that utilizes the latest web technologies that are accessible from any web browser
- Upgraded filtering tools
- Secure electronic signature functionality for regulatory compliance requirements
Features
- Work Order Management – Drive asset performance and improve return on investment by quickly and easily submitting work requests and generating work orders on any browser-based device.
- Preventive Maintenance (PM) – Manually or automatically generate calendar and/or meter-based PM tasks for each asset, and view current or future PM activities on a maintenance calendar.
- Inventory Management and Purchasing – Manage inventory through FIFO, LIFO or moving average inventory accounting methods, generate robust reports for inventory tracking and accounting, and gain visibility to a catalog of spare parts on your desktop or mobile device.
- Reports and Dashboards – Generate and customize robust reports, allowing you to spot trends on key performance measurements, access up-to-the-minute data, track worker productivity and material usage, and monitor equipment performance and work order completion rates.
- Predictive Maintenance (PdM) – Proactively prevent breakdowns, avoid shutdowns and optimize maintenance resources by defining predictive monitoring classes, importing and entering meter readings, and setting boundaries for assets.
- MX Mobile – Customize forms, purchase parts, manage inventory, capture and attach photos to work orders, approve/reject requests, and access real-time CMMS data from any browser-based device
- Asset Management?
- Inventory Administration?
- Mobile Access?
- Predictive Maintenance?
- Preventative Maintenance?
- Scheduling?
- Work Order Management?
Target Market
eMaint works with all sizes of companies, ranging from Fortune 500 organizations to small startups. They serve over 4,000 different companies across 55 countries, and support over 35,000 users in total.
- Polyone Corporation
- Cintas
- Associated Grocers
- Rutgers
- Pure Fishing
- Tilcon
- Crown Cork and Seal
- XTO Energy
- Burris Logistics
- Herbalife
Implementation/Integration
The eMaint Professional Services team is well versed in helping you achieve successful CMMS implementations, and can also assist you in tackling your maintenance challenges. Some eMaint implementation, consulting and technical service offerings include:
- Implementation Service: 10 Keys to Success Approach – During this intensive service, an eMaint Senior Consultant will guide your implementation team through eMaint’s proven 10 Key Steps to a successful CMMS implementation.
- CMMS Implementation Assessment – A CMMS Implementation Assessment is a comprehensive and systematic analysis to identify the current state of the organization with respect to an initial eMaint CMMS implementation.
- Project Management Support – In addition to a weekly status call and project plan updates, eMaint will provide executive management sponsorship that is responsible for ensuring appropriate commitment of resources to the project and for issue resolution.
- MRO – Inventory & Stores Consulting – This service evaluates your current MRO strategy with an emphasis on identifying opportunities for you to begin taking control of your maintenance MRO spend.
- Workflow Processes Development and SOPs – This service will help you understand how to use Process Control Documentation to help in Defect Elimination of bad actors by ensuring your CMMS is supporting asset management and reliability best practices.
- Data Cleansing / Standardization – eMaint provides data assimilation and support services to help the client assemble their appropriate data components that align with international best practices and standards.
- Integration Services – eMaint has 30 years experience integrating our software with external applications. Data from PLC, SCADA, and Building Automation systems can be easily imported into eMaint.
Customer Service & Support
The following service and training options are available to all service levels:
- eMaint University (eU) – Access a 24/7 online learning portal offering interactive tools, training and self-paced learning programs.
- Boot Camp Training – Attend live sessions held at eMaint’s Training & Experience Center (TEC) in Southwest Florida, designed for new users to jump start their usage, and experienced users to expand their knowledge of the more advanced features.
- Custom Training – You tell eMaint your organization’s maintenance goals, and they’ll put together a customized training agenda to help you succeed in meeting those goals.
- Professional Services – Collaborate with a highly-experienced team of consultants on-site or remotely to achieve CMMS implementation success and improve upon your maintenance, reliability & engineering processes.
- User & Training Conferences – Network with other users, participate in training workshops, hear from product experts, and view customer case study presentations at eMaint’s Xcelerate conferences.
- Monthly Webinars – Attend free, monthly online webinars led by eMaint product experts and industry thought leaders.
Shortcomings
Due to its flexibility and the breadth of features, implementing a robust CMMS such as eMaint can be daunting for those who have never used a CMMS or those who don’t have a clear vision of how a CMMS can be utilized to help solve their business challenges.
Customers have noted that while the learning seminars are extensive and, in the end, helpful, they ultimately spent too much time learning the ins and outs of the system, and not enough time, comparatively, implementing it.
This issue has been reiterated by users who have found the program to be too confusing to use overall.
Screenshots
About
eMaint has been improving the way global organizations manage their maintenance operations since 1986. As a leader in Computerized Maintenance Management Software (CMMS), eMaint CMMS is the maintenance software choice for over 35,000 customers worldwide looking to control costs and increase productivity. eMaint ranks among the Inc. 5000 List of Fastest Growing Private Companies in America as well as the Deloitte Technology Fast 500™ list, and is a 2014 Stevie® award winner.
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